• Does this site accept only people in the trucking industry?
  No. But we do target the trucking industry, specifically truck drivers, and we encourage singles outside of the trucking industry to join only if they understand truck driving is a lifestyle and are able to accept that a long haul trucker's work schedule is not a 9 to 5, five or six day work week AND are not home from 2 to 6 weeks. To our knowledge, TruckerCupid.com is the ONLY service online that prescreens people personally, one on one by telephone prior to membership activation. This method is not a 100% guarantee that everyone on our service is honest or a person who is in trucking or understands the lifestyle but it does increase the chances by 100% that our members are genuine and are here because they understand and accept the long haul trucker's lifestyle and prefers to find someone who is now or was in the past, in some defined way, a part of the trucking industry.

• Do you accept members under 18 years of age?
  No! We do not! Any member who is discovered to be under 18 is immediately deleted from the site until they become 18 and show us proof of age. We will also attempt to notify the parents of an under age person who misrepresented them self to join this singles service.
• How may profiles/memberships can one person enter?
• ONE! One profile per person.
• What does it mean when you say Abuse on the site?
  We use the term 'Abuse' when members do not follow our TOS. Members who misrepresent their age, misrepresent that they are single and not living with a spouse or love interest, join more than once under different names and/or descriptions, hurt another member physically, share gossip about other members to members or the general public, defame this service with untruths, join to gain monetary benefit of any kind, will be banned permanently and could be brought up on charges if we believe it is necessary. We DO take Abuse of any kind, seriously!
• How do I login?
  Go to our homepage which is www.TruckerCupid.com , look for the button that says LOGIN IN. Once on the login page, enter your Cupid Member # and whatever password you have given us to enter for you or the temporary password we gave you and the main page of your control panel will open. In your control panel you can do the following:

1. Read messages from Marge, our Administrator (very first link on page)
2. Edit your profile
3. Search members
4. If a Paid (Premium) Member, read, reply to other members
5. Scroll the page of the Winks you've sent (they are at the bottom of the Winks page)
   Anyone, free or paid, can send & receive Winks
6. Upload your first photo or replace your current photo
7. Purchase or renew your paid membership or
8. Order a Window Cling using the premium paid membership purchase form
9. There are more TruckerCupid.com Logo Items you can Purchase from our Online Store

• What is a Wink?
  Winks can be sent to express your interest in another member. A Wink is mostly used as an ice breaker. Winks may be sent by free or paid members. It's a short, one sentence canned message that includes the sender's hyperlinked member # so the recipient can click the sender's member number to view their public profile. If the recipient of the Wink chooses to return a Wink or send a message, to the sender, they can do so. You will see in your Winks section if your wink has been viewed or not or replied with a Wink. If you winked at a paid member and you are not a paid member, you will see their message in your Messages inbox, but to reply with a message, a free member must be become a paid Premium Member.
• Are there limitations I can Write in a Message?
  Premium Members are the only members who can send a message and it can only be sent using your membership control panel. Your email address is never revealed by our system. A message is just like email and you can write anything you want, except pornographic words, cursing, offers of sex for money, porn site addresses, cam girl web site(s), selling a product or service or defamatory content such as threats to do bodily harm, stalking, sexually explicit over or under tones. You may give the member(s) of your interest your cell # (never give your home #!!) and/or email address also. Keep in mind that we do pre-screen people and do not allow membership unless we are satisfied by talking with those requesting a membership on the phone that they pass our scrutiny for membership approval, however we cannot guarantee people we give a permission to join the service a 100% assurance that what they claim to be, they are. With that in mind do not blindly trust anyone with your home # or physical address until you are totally satisfied they are genuine and not a predator. Also keep in mind that if you receive Spam at any time it was not caused by this service, therefore keep up with whom and which sites you have either publicly posted your email address or which members of any service, including this one, you gave your email address to.
• Does a Premium Membership Automatically Debited every Month from my Card?
  NO! 30 days is the shortest term available. You can elect, on the form, to save your information if you wish and you can return as many 30 day periods consecutively or whenever and how often you wish to return to be a paid member. We do offer pre-paid 60 and 90 day membership and it is up to each Premium Member to select which of the 3 term periods they desire. Most long haul drivers will need more than 1 month as they are not able to get online very often to check to see if they have members interested in a contact from them, however more than 30 days is not required. Couple that with the fact that men in trucking out number women 10,000 to 1, yes, it may take some time to find your soul mate or co-driver.
• Can I pay by check or money order?
  No. We accept only online payment by major credit card. There is no refund of membership fees for any reason unless we decide to hut down the service and in that case, then paid members will be reimbursed for any time they have not used of their paid term. Your membership starts from the time you pay the fee and filled out the membership form until midnight of the 30th, 60th or 90th day. If you wish to pay for longer terms you may but remember there is no refund and if you find someone during a longer term period or any term period, we will not refund any left over time of your money you may have at the time. Also you can delete your profile yourself in your member control panel and you must call or email us , if needed, for reactivation at a later time.
• How will I know when my Paid [Premium] Membership has Expired?
  An authorized staff member will contact you within 24 to 48 hours, by phone call, to report that your Paid membership has expired. You will remain as a FREE member in the meantime and your profile will be in tact on the public website whether or not you renew your paid membership until you elect to delete it via your membership control panel.
• Can Anyone Acquire My Member# or Password?
  No! Our service is as secure as technology allows. If you choose to give out your login info, then of course someone can. We recommend that you do not reveal to anyone else your login codes. If you need to, you can login and change your password at any time as many times as you wish.
• What Credit Cards do you Accept?
  MasterCard, Visa, American Express and Discover. If you use a Pre-paid credit card or an ATM card that does not have a physical address, our merchant card security will deny the transaction. Also it may take up to 48 hours for the transaction, if accepted by the merchant card system, to turn on your Premium membership. It has been our experience with Pre-paid and ATM cards with P O Box addresses MAY be denied by Authorize.net, online merchant card system as these cards may not reflect your first & last name in our membership files..
  NOTICE: The merchant name on your credit card statement will be DriverFinder Net, our parent company.
• What if My Phone # or Email Address Changes?
  Your phone # &  email address is for Administrator only files. We DO NOT, at ANY time, publish or give out to ANYONE your phone number or email address public nor do we sell your phone # and email address to ANYONE, business or otherwise! Calling our members is the primary method we use to contact you for membership approval and any other matter concerning you or our service. We contact you by phone call because most of our members do not add our email address to their address book and even if members do so, AOL, MSN, Comcast, Yahoo & Hotmail, to name a few, block dating site STMP addresses. Therefore, members' phone # is the preferred form of contact.
  Should your phone number ever change, you MUST update that change in your membership control panel. IF YOU ENTER YOUR PHONE # IN ERROR, we will not be able to contact you by phone and will email you if an email is given and is corect. check your bulk and spam folder for it as you will not yet be able to add our email address to your address book. Once you are a member, click on Edit my profile link to edit your phone number and/or email address if either or both ever change.
• What if I entered my Phone # incorrectly, is My Membership Deleted Permanently?
  IF WE CANNOT CALL YOU AS A MEMBER, YOUR MEMBERSHIP WILL BE SUSPENDED UNTIL WE CAN REACH YOU or YOU CALL US WITH THE CORRECT PHONE #!
  Common sense dictates to never, ever give out personal information to anyone you just met online AND NEITHER WILL WE EVER DO SO ON YOUR BEHALF!
• Please explain what it means when a member is Suspended.
  Suspension simply means that a member's account is no longer published but is still in our database, completely in tact. It will be restored to a published profile once we hear from the member and whatever reason we suspended their account is resolved. If a member does not contact us within 30 days of the suspension date, it may mean their membership gets cancelled, even if they are a premium member and once we cancel a member's account for not contacting us, a cancelled member will need to request membership and if the problem is resolved, all info and photo be entered again.
• Is the paid membership fee extended or refunded if my account has been cancelled for any reason?
  There is no refund for time lost while under Admin suspension or cancellation or if you deleted your account yourself under a paid membership and you still had time left on the paid term.
• Why do I sometimes click to a member's profile page and nothing is there other than maybe their photo?
  This is stated for you near the top of every public member profile page. It is also repeated below:

  If You Click on a Profile that has NO Information, the Member is Inactive for Now & May Return at a Later Date, Check Back Often
  OR The Member has NOT completed their Profile since receiving their personal 1 on 1 phone call Approval from Admin
  

• How long do I have to get a face/shoulders photo on my profile after I am accepted for membership?
  Seven up to 14 days. If you do not post a photo that adheres to our terms of service in that period of time, then your membership will be suspended until you CALL us to reactivate your membership when you do have one to post.
  If you encounter computer issues with doing this, call Marge or Dawn and we will help you. Call Marge at 989.892.8433 or Dawn (M-Thus nights & Saturday) at 763-444-6014 within the 14 day period. Please try everything you can before calling for help. And no, we do not accept snail mail photos as scanned photos usually do not look that good and with our membership growing so large, if we open up for that, well, I think you get my drift.
• What file name do photos have to be?
  All photos have be in the .JPG format otherwise it will not load & be published. So check that first before trying to upload a photo. Also avoid naming your photo with underscores, dots or anything other than one string of text letters.
• How do I convert a photo not in .jpg into .jpg?
  Many of you probably already know but for those of you who don't know I will try my best to keep it simple:
  (sorry, I don't have instructions for MAC or cell phone users at this time)
  PC/Windows Users: CLICK HERE for printable instructions.
• Does this FAQ page change often with new information?
  Probably. As we face new challenges of security we may need to add new rules to this FAQ page and our TOS.
  Also as we add new features you will be sent a notice in your membership control panel form Admin alerting you of the features there and here. You should always refresh this page when returning to it to see new additions.
• Does the size of my photo affect the thumbnail photos on the homepage image scoll?
  Yes! If your photo is too large, in some cases if your face is too close to the camera or you are too far away from the camera, too small in size (example c), or the lighting is poor and it is too dark then the results would be as shown below. If a man is wearing no shirt is also a reason. In most cases we will not publish it in the image scroll as there is really no point in doing so or if the photo breaks any of the standards posted on our TOS. Keep in mind also that none of us have a 2nd chance to make a 1st impression. Don't shoot yourself in the foot by publishing a terrible photo but if you do, we will not display it in the image scroll and make your 1st impression even worse for you.
• What are some examples of a bad photo?
  a) Too close to the camera as demonstrated by the kitty photo below: NOT Good!
  
  b) Too far away, also, when sized down for the image scroll this causes the face to be non-descript:
  
  c) Posted on Profile & is definitely too small for image scroll & it's too dark for recognition:
  
  d) Sunglasses tend to hide your individuality: The guy below possibly looks like 100's of other guys:
  
• If a man wears no shirt is that considered nudity by TruckerCupid.com's standards?
  Yes! Nudity is nudity!! We will be suspending male member accounts who are wearing no shirt soon or may already have done so by the time you read this until a member wearing no shirt has replaced his photo with one in which he fully clothed.
• Do I need to view the homepage often?
  We do add items of interest & announcement buttons or text to the homepage often that may not be posted anywhere else. Again, refresh the page to see new additions. Also the homepage is where we add the newest members thumbnail photos.
• Should I report to Admin any member I know is not abiding by TruckerCupid's TOS?
  Yes! Even if it is hearsay. Give us that member's Cupid # along with specific details and we will investigate. If we agree with you the reported member is in direct violation of our Terms of Service, we will permanently delete their membership. If the violation is criminal, we may report that person to the authorities for investigation which could lead to prosecution by law. We take violators of our Terms of Service (TOS) totallly serious!

Click Here and send us your question if you did not see it here. Remember to include your Member Name, Phone # and Membership # in all correspondence or phone calls to us. If you call and get our Voice Mail, which is rare, give us your first name & membership # and the reason for your call in your message.