| Frequently Asked Questions |
 |
| Scroll Page for Answers | #1 Question: How do I use this service once I've joined? CLICK HERE |
| QUESTIONS | ANSWERS |
| How do I join? | To request membership CLICK HERE |
| I don't have my own phone, can I still join? | NO. For security reasons you need to be the owner of the phone. |
| Can someone else sign me up & take the approval call? | NO. |
| What is the minimum age requirement? | 21. We pre-screen requests & exercise our right to refuse anyone based on our TOS. |
| Will I instantly be a member upon submission? | Yes, at the Wink level. It may take up to 72 hours to get FULL APPROVAL. |
| What are the membership guidelines? | Click Here Also Click Here for Privacy Policy |
| What countries do you offer this service to? | North America legal citizens, excluding Mexico. People who are non-citizens or live outside of the US or Canada are not eligible for membership. |
| Must I have a relationship to the trucking industry? | Yes. Either as a driver, member of a driver family, or as a non-driver employee |
| Do you accept those formerly with a trucking relationship? | Yes. |
| When was this service launched? | March 01, 2007 |
| How many active members do you have currently? | We average 150 active women & 150 active men per month year 'round |
| Do you personally match or electronically match members? | No. Members make that choice themselves. TOS |
| Do you offer a group live chat by phone for members? | Not at this time. |
| Who can participate on the group call? | Only those members who have paid for a Premium Membership. |
| What contact info can I give while on the group call? | Only your member number. No other contact info will be shared.
More Details |
| Can I post more than one photo at a time? | Not at this time. Please - NO SUN GLASSES. |
| If I want to replace my photo - what do I do? | Click Here You would also use this link to send us your photo if you didn't when you joined. Always include your Member #! |
| I just joined. Why can't I login? | The #1 reason is you did not upload a photo on page 2 of the member request form. |
| It could be your membership request was not verifiable. Call us if you think you may have entered your phone # in error. We do not verify by email. | |
| Since I can't login how do I contact someone for help? | There are 3 options: Contact Us online, Live Chat or Call 866.205.6593 (noon - 7pm ET) |
| I forgot my password. How do I retrieve it? | There are 3 options: Contact Us online, Live Chat or Call 866.205.6593 (noon - 7pm ET) |
| What's the difference between Wink & Premium Membership? | Wink is FREE. You can select 1 of 6 eCard messages to send to those of your interest. Premium is fee based. You can read & send personally written in-service emails from your member account control center anytime. |
| What is the Premium Fee? | $15 per month or $40 for 3 months. You must call us to purchase. 866.205.6593. |
| Do you auto debit? | Absolutely not. |
| Is there a refund for any reason? | No. |
| Who gets my contact info? | Only those you give it to. We have a strict privacy policy. We don't share your your contact info with any member or employers. |
| What happens when my Premium membership expires? | You will not be able to open or send personally written messages. If you want to continue Premium then you must call 866.205.6593. |
| How do I report a member who might be a predator? | CLICK HERE or call us at 866.205.6593 M-F eastern noon-7pm. We will need their member# |
| How do I report someone who keeps bugging me after I have clearly let them know I am not interested? | CLICK HERE or call us at 866.205.6593 M-F eastern noon-7pm. We will need their member# |
| I got a message from 000. What does that mean? | It means since that member contacted you their membership went inactive. |
| How often should I login? | As often as you can. If you don't you may miss a contact, ergo the #000 is possible. If you don't login within a 90 day period your membership will be suspended until we hear from you. |
| Who/what is considered a Predator? |
|
| DETAILS: HOW DO I USE THIS SERVICE? | |
| Save the login page to your favorites | Enter your member # & password |
| Once logged in, read message from Admin if there is one. | Note how many profile views you've had. |
| To search profiles or your own
profile Click Search Members Link |
Search members link is the first link |
| Links open in a new page, click the X on your browser to | exit the page. Clicking the X brings you back to your account control center. |
| You can check your messages, winks & edit your profile | You can also edit your membership account contact info |
| On the Wink center you may need to scroll to view Winks | Follow all instructions. |
| ALWAYS LOG OUT. Just X'ing out is not secure enough. | YOUR ACCOUNT COULD BE VUNERABLE IF YOU DON'T LOG OUT. |
| Go back to homepage | Login In | Request Membership | Didn't see your question answered here? Contact Us or Call 866.205.6593 |
| Back to Top | |